PATRICK H. NGUYEN, A+, MCP, MCSA, Network+

11241 Pickford street

Los Angeles, CA 90064-3120 

Cell 714-837-2163                                                                                         Email: pathmnguyen@aol.com

 

TECHNICAL SKILLS & KNOWLEDGE

Software: Windows Active Directory User/Computer Objects, IBM Lotus Notes v 8.4, Office 2007/2010, Windows Easy Transfer tools, Remote Admin utilities, Norton Ghost Image, Track-It, Epic Hyperspace system, Symantec Altiris Asset Mgt and Peregrine ticket systems. Has secret security clearance.

Hardware: proficient in HP, Dell Optiplex, IBM Vista 65xx, 83xx series model computers, as well as Xerox 3600, 4600 series and HP printers such as the 45XX, 8XXX and 91XX series. Knowledge of hospital medical equipment such as the WOWs, Zebra label printers, Wyse thin clients etc.

O/S: Windows 7 Pro/XP/Vista; Windows Easy Data Transfer utility; Windows Server 2k/2003.

Network: TCP/IP v4 & v6, DHCP, DNS, Telnet, Cisco IOS CLI for switch 2950, router 17xx/18xx series

 

 

WORK EXPERIENCE & HISTORY

PC Support technician contract temporary position at Providence Health Svcs…….Sept 2013 - April 2014

·           Assessed, deployed and/or upgraded computer hardware system at Providence Health Services to the new Epic system level requirement.

 

PC Support tech contract temp position at Cedar-Sinai Medical Center (Dec 2012 – July 2013) 2^nd time 

·           Converted all Cedars-Sinai Medical Center client PCs print from the old NT print services into the new VPSX print system.

 

PC Support technician contract temporary position for Cedar-Sinai Medical Center (Dec 2011- Feb 2012), Manatt & Phelps (Apr 2012 – June 2012), DirectTV (July 2012 – Aug 2012, Wells Fargo (Nov 2012)                              

·           Assisted in Receiving IT computer equipment and controlling/ updating IT inventory flow at Cedars-Sinai.

·           Testing/checking iManage software application with other end user’s programs such as Office, Outlook, Adobe, FileSite and MacPac at Manatt & Phelps. Deployed Windows 7 and configured PCs for Direct TV and Wells Fargo

 

PC Support technician contract temp position for Aerospace/Los AngelesAFB………July 2011 - Sept 2011

·           Upgraded LAAFB PCs to Windows 7. Configured settings and software programs for these new PCs deployed. Performed User’s Data Migration. Knowledge of Windows Easy Transfer tool and Peregrine ticket system. Received top secret security government clearance

 

IT Helpdesk Support contract position for LA County Office of Education, LA………Aug 2010 – Feb 2011

·           Provided onsite IT Support & Helpdesk for Los Angeles County Office of Education. Proficient in WinVista, XP/2K as well as HP, Dell, Lexmark computers/printers equipment.

 

IT Support technician for Bank of America Mortgage Centers, different sites…..…July 2009 – July 2010

·           Actively involved in the Countrywide / Bank of America IT transition & conversion process (PC assessment inventory, setup/install PC and network printers configuration etc…) 

 

IT Helpdesk Support Technician at Western General Insurance, Calabasas....………Apr 2007 - Oct 2008

·           Onsite and remote support for 250+ users, mostly Windows XP, 2k and Vista. Skills in administering, managing Active Directory objects, Exchange Server (new recipient creation, storage issue, user accounts administration, network login issues, resources access).

·           Setup of AS400 client TS and thin client system. Monitoring & controlling AS400 job queue. Diagnose, repair and troubleshoot Dell, IBM and HP/Compaq desktop, laptop system.

 

PC Support Technician contract temp position at Disneyland, Burbank……….……….………Jan 07- Mar 07

·           Deployed, removed and modified PCs hardware equipment thru company’s IMAC system.

 

IT Helpdesk Support Technician II at Siemens Business Svc, Northridge……..………Sept 2004 - Nov 2006

·           Windows 9x, 2k and Win XP client Support for Washington Mutual campus and branches. Knowledge of Remedy ticketing system and other banking programs (Loanworks, VBLoan, Banking POS serial connect system and Marimba package). 

·           Troubleshoot computer / printer / receipt printer and card reader systems. Client PC support including scanners, Blackberry, PDA devices. Involved in WaMu IMAC Asset Management (Install/Move/Add & Change) project. Excellent skills in printer diagnosis.  

 

Break/Fix Technician at Self Realization Fellowship, Los Angeles……………….….Aug. 1999 - June 2004

·           Prepare, setup company’s end-user systems, mostly Win9X, NT4, 2k. Proficient in ACT!, Lotus, MS Office and POS Barcode program. Support, maintenance for 80+ PC client users

·           Administrative duties: Maintain Company’s asset and inventory database through Track-It program. In charge of Company’s IT equipment purchasing and inventory.

 

 

EDUCATION & TRAINING

·              Actively pursuing and studying the MCTS (exam 70-680) Microsoft exam certification, supporting & configuring Windows 7 OS within an Enterprise environment.

·              Training & Authorization for Dell / HP Parts replacement and break-fix.                      

·              Computer Repair & Network certificate from the LA ORT Technical Institute, Los Angeles, Ca

·              Microsoft Certified System Administrator for Windows 2000 Professional, Windows 2000 Server, Managing a Windows 2000 network certification, the A+, Server+ and Network+ certification, Los Angeles, Calif. at various dates

·              AS Degree majoring in Information Services from the National Education Center, Los Angeles, Ca